Return & Refund Policy

At Giftchills, we prepare every meal fresh to order. Because of the nature of food service, our return and refund policy is as follows:

Prepared Food Orders

Once food has been prepared, packed, or delivered, we generally cannot accept returns or exchanges. This helps us maintain food safety and quality standards.

Order Issues

If there is a problem with your order — such as a missing item, incorrect order, or quality concern — please contact us immediately at 0808 317 4625 or 0808 059 5461. We will review the issue and do our best to resolve it fairly.

Proof of Purchase

Please have your order number or payment confirmation ready when contacting us about a refund or complaint.

Refunds

Approved refunds, where applicable, may be processed within 3–7 working days depending on the payment method used. Refund decisions are made on a case-by-case basis after review.

Pickup & Delivery

For delivery orders, please inspect your order upon receipt and report any issues promptly. For pickup orders, please check your order before leaving our pickup point.

Contact Us

For questions about this policy, visit our Contact page or email info@giftchills.com.