Frequently Asked Questions

General Questions

What is Giftchills?

Giftchills is a restaurant and grill at Akala Express, Ibadan — beside DSTV and opposite Foodco. We serve freshly prepared meals, grilled favourites, and refreshing drinks for pickup and delivery only.

Where are you located?

Beside DSTV, Opposite Foodco, Akala Express, Ibadan. Visit our Contact page for directions and full details.

What are your opening hours?

We are open daily from 9:30 AM – 10:00 PM.

How do I place an order?

You can order in several ways:

Delivery & Pickup

Do you offer delivery?

Yes. We deliver within Ibadan and surrounding areas. Delivery fees and timing depend on your location — our team will confirm when your order is placed. Call 0808 317 4625 for delivery enquiries.

Can I pick up my order?

Yes. Place your order online or by phone, then collect at our Akala Express kitchen during opening hours. Pickup is available daily from 9:30 AM – 10:00 PM.

Do you offer dine-in?

No. Giftchills is pickup and delivery only — we do not offer dine-in service at this time.

Payment

What payment methods do you accept?

We accept bank transfer to any of the accounts below:

  • Moniepoint: GiftchillsFood — 5290327485
  • OPay: Abidemi Oreoluwa Olowookere — 6141525846

When ordering online, upload your transfer receipt during checkout so we can confirm and prepare your order.

How can I track my order?

Visit our Track Order page and enter your order number. If you have an account, you can also view all past orders under My Orders.

Orders & Menu

How do I know if a menu item is available?

Availability is shown on each item page. If something is out of stock, it will be marked accordingly on the menu.

Can I make a special request or large order?

Yes. For party platters, catering, or bulk orders, please contact us ahead of time so we can prepare everything fresh for you.

What if there is a problem with my order?

If something is wrong with your order, please contact us as soon as possible on 0808 317 4625 or 0808 059 5461. We will do our best to make it right.

Returns & Refunds

Can I return or exchange food I ordered?

Because our meals are freshly prepared, we generally cannot accept returns or exchanges once food has been prepared or delivered. If there is an issue with your order, please contact us immediately and we will review your case. See our Return Policy for more details.

Account

Do I need an account to order?

You need to sign in to complete checkout online. Creating an account also lets you track orders and manage your details easily.

How do I create an account?

Click Sign In in the header, then choose to create an account, or go directly to our Sign Up page.

I forgot my password. How can I reset it?

Visit our Forgot Password page and enter your email address.

How do I view my order history?

After signing in, go to My Orders to see all your previous orders.

Still Have Questions?

If you have any other questions, reach us at info@giftchills.com, call 0808 317 4625, or visit our Contact page. We are happy to help!